FAQ
1. What materials are used in your jewelry?
At Rubielle London, we use high-quality materials including premium moissanite stones and carefully selected metals such as gold vermeil and sterling silver. Our pieces are designed to offer both luxury and durability.
2. Will the jewelry tarnish or fade?
Our jewelry is crafted with high-quality finishes to ensure long-lasting shine. With proper care, your pieces will maintain their brilliance over time.
3. Is moissanite a real diamond?
Moissanite is a premium gemstone that closely resembles a diamond in brilliance and clarity. It is known for its exceptional sparkle and durability, making it a popular luxury alternative.
4. Do you offer worldwide shipping?
Yes, we offer worldwide shipping. Delivery times may vary depending on your location.
5. How long does shipping take?
Orders are typically processed within 1–3 business days. Shipping usually takes 5–10 business days depending on your region.
6. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email so you can monitor your delivery.
7. What is your return policy?
We offer a hassle-free return policy. If you are not satisfied with your purchase, you can request a return within a specified period after delivery.
8. How do I take care of my jewelry?
To keep your jewelry in perfect condition:
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Avoid contact with water, perfumes, and chemicals
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Store in a dry place
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Clean gently with a soft cloth
9. Do you offer ring size exchanges?
Yes, if you selected the wrong size, we offer exchanges depending on availability. Please contact our support team for assistance.
10. How can I contact customer support?
You can reach us anytime via email. Our support team is always ready to assist you with any questions or concerns.
Still have questions?
Feel free to contact us — we’re here to help you shine with confidence ✨
THE WOMAN BEHIND RUBIELLE
Founded in London by Rafaela de Mello, Rubielle London was born from a lifelong fascination with jewellery, gemstones and the emotional power a piece can carry.
Raised surrounded by exceptional jewellery and inspired by her mother’s timeless elegance and remarkable collection, Rafaela developed an appreciation for fine jewellery from an early age. Within her world, jewellery was never simply ornamental, it represented identity, confidence, and presence.
Her connection to gemstones deepened even further through direct exposure to the world of mining from childhood, as her uncle worked within the industry. This proximity created a profound admiration for the rarity, formation and individuality of precious stones, particularly Colombian emeralds, Paraíba tourmalines, aquamarines and other extraordinary gems that continue to influence Rubielle’s identity today.
Through years of direct contact with the gemstone and mining industry, Rafaela also developed a strong awareness of how inaccessible fine jewellery had become within the traditional luxury market. Understanding the real world behind precious stones and materials shaped one of Rubielle’s core philosophies today: exceptional jewellery should not rely solely on inflated markups to feel luxurious.
This vision became one of the foundations behind Rubielle London, offering refined, elevated jewellery crafted with carefully selected materials and gemstones while pursuing a more intelligent and accessible approach to luxury.
Then came moissanite, a stone whose brilliance, fire and modernity completely transformed her perspective on contemporary jewellery and became one of the greatest inspirations behind the maison’s identity today.
Now based in London, Rafaela created Rubielle at 29 years old alongside her husband and her lovely team, transforming a deeply personal passion into a jewellery house defined by refined aesthetics, elevated craftsmanship and intentional luxury.
Today, her vision continues to shape every aspect of Rubielle, from the curation of gemstones and materials to the maison’s distinctive editorial identity and contemporary approach to fine jewellery.