Terms of service

TERMS & CONDITIONS 

These Terms & Conditions govern your use of the Rubielle London website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these terms.

1. About Us

Rubielle London is a fine jewellery house based in the United Kingdom.

All references to “we”, “our”, or “us” refer to Rubielle London.

2. Eligibility

To place an order, you must:

  • Provide accurate and complete information

  • Use the website in compliance with applicable laws

We reserve the right to refuse or cancel orders at our discretion.

3. Products

All products are subject to availability.

We make every effort to display our jewellery as accurately as possible. However, slight variations in colour, size, or finish may occur due to photography, lighting, or screen settings.

Product descriptions, pricing, and availability may be updated at any time without prior notice.

4. Pricing & Payment

All prices are listed in GBP (£) unless otherwise stated.

We reserve the right to adjust pricing at any time.

Payment must be made in full at the time of purchase. Orders will not be processed until payment has been successfully received.

We accept major payment methods available through our checkout provider.

5. Order Acceptance

Once an order is placed, you will receive a confirmation email. This does not constitute acceptance of your order.

A contract is formed only when your order has been dispatched.

We reserve the right to cancel or refuse any order for any reason, including suspected fraud, pricing errors, or stock issues.

6. Shipping & Delivery

We aim to process and dispatch orders promptly.

Delivery times are estimates and may vary due to factors beyond our control, including courier delays.

Rubielle London is not responsible for delays once the order has been dispatched.

Risk of loss or damage passes to you upon delivery.

7. Returns & Exchanges

We accept returns in accordance with our Returns Policy.

To be eligible for a return:

  • Items must be unused and in original condition

  • Items must be returned within the specified return period

  • Original packaging must be included

We reserve the right to refuse returns that do not meet these conditions.

Refunds are processed once the returned item has been inspected and approved.

8. Lifetime Warranty

All purchases are subject to our Lifetime Warranty policy.

This warranty covers manufacturing defects only and does not cover wear and tear, misuse, improper care, or external damage.

Full details are available in our Lifetime Warranty section.

9. Jewellery Care

Our pieces are crafted for durability, but proper care is essential.

Failure to follow recommended care practices may affect the appearance and longevity of your jewellery and is not considered a manufacturing fault.

10. Intellectual Property

All content on this website, including but not limited to:

  • Images

  • Text

  • Branding

  • Logos

  • Designs

is the property of Rubielle London and is protected by intellectual property laws.

You may not copy, reproduce, distribute, or use any content without prior written permission.

11. Limitation of Liability

To the fullest extent permitted by law:

Rubielle London shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Our liability is strictly limited to the value of the purchased item.

Nothing in these terms excludes or limits liability where it would be unlawful to do so.

12. Website Use

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to gain unauthorised access to systems

  • Interfere with website functionality

We reserve the right to suspend or terminate access if misuse is detected.

13. Privacy

Your personal information is handled in accordance with our Privacy Policy.

14. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Changes will take effect immediately upon being published on the website.

15. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.